Returns & Refunds Process
This page walks you through the step-by-step process for returning a product and receiving a refund or replacement. For eligibility requirements, return windows, and non-returnable item categories, please refer to our Return Policy.
Step 1: Request a Return Merchandise Authorization (RMA)
All returns require a Return Merchandise Authorization number before shipping anything back. Unauthorized returns will not be accepted and may be returned to sender at their expense.
To request an RMA, contact our support team through one of the following channels:
- Email: support@adascalibrationtools.com
- Phone: 800-123-4567
Please have the following information ready when you reach out:
- Order number
- SKU(s) and description(s) of the item(s) being returned
- Reason for the return (defect, wrong item shipped, no longer needed, etc.)
- Whether you are requesting a refund or an exchange
- Photos of any visible damage, if applicable
Our team will review your request and issue an RMA number along with return shipping instructions, typically within one to two business days.
Step 2: Package and Ship the Item
Proper packaging is critical for professional diagnostic and calibration equipment. Please follow these guidelines to avoid damage in transit and to protect your return eligibility:
- Use the original manufacturer packaging whenever possible
- Include all original accessories, cables, manuals, and components
- Write the RMA number clearly on the outside of the shipping box
- Do not write on or apply labels directly to the product’s retail packaging
- Use a trackable shipping method and retain your tracking number
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped) or a confirmed defect or damage on arrival. In those cases, a prepaid shipping label will be provided.
Step 3: Inspection Upon Arrival
Once your return is received at our facility, our team will inspect the item to verify its condition and confirm it matches the RMA details. Items that arrive incomplete, damaged due to improper packaging, or showing signs of use beyond normal evaluation may be subject to a restocking fee or may not qualify for a full refund.
You will be notified by email once the inspection is complete.
Step 4: Refund or Exchange Processing
Refunds
Approved refunds are issued to the original payment method. Please allow standard processing time for the credit to appear, depending on your bank or payment provider. Shipping charges from the original order are non-refundable unless the return is due to our error.
Exchanges & Replacements
If you are requesting an exchange for a different item or a direct replacement for a defective unit, our team will confirm availability and arrange shipment once the return inspection is complete. Exchanges are subject to current pricing and stock availability.
Damaged or Defective Items on Arrival
If your order arrives visibly damaged or a defect is discovered upon initial setup, contact us immediately at support@adascalibrationtools.com or 800-123-4567. Include your order number and photos of the damage or defect. We will prioritize these cases and work to get a replacement or refund resolved as quickly as possible. Do not attempt to repair or return a damaged item without first contacting us.
Need Help?
Our team understands that downtime is costly for shops and fleets. If you have any questions about a return or need to escalate an issue, reach out directly ÔÇö we are here to help get it resolved.