“`html
Return Policy
At ADAS Calibration Tools, we stand behind the professional equipment we distribute and want every purchase to meet your shop’s expectations. Please review our return policy carefully before initiating a return request.
Return Window
Most items may be returned within a [X]-day window from the date of delivery. Returns requested outside this window will not be accepted unless the item arrived damaged or defective.
Item Condition Requirements
To qualify for a return, items must meet all of the following conditions:
- Unused and in new, uninstalled condition
- Returned in original manufacturer packaging with all included accessories, manuals, and documentation
- Free of damage, scratches, or signs of use
- Accompanied by proof of purchase or original order number
Non-Returnable Items
Due to the nature of professional-grade calibration and diagnostic equipment, the following items are not eligible for return under any circumstances:
- Software and subscriptions ÔÇö Any software license, subscription, or activation code that has been opened, registered, or activated
- Special-order and custom-configured equipment ÔÇö Items ordered to specification or sourced outside of standard inventory
- Hazardous materials ÔÇö Aerosols, chemicals, refrigerants, or other regulated materials
- Consumables ÔÇö Targets, calibration mats, and similar single-use or limited-use accessories that have been opened
Restocking Fees
For high-ticket items such as advanced ADAS calibration frames, alignment systems, and heavy-duty diagnostic platforms, a restocking fee may apply. This fee will be communicated to you before the return is finalized. We encourage you to contact us with any questions prior to purchase to ensure the equipment is the right fit for your operation.
How to Start a Return
All returns must be pre-authorized. Do not ship items back without receiving a Return Merchandise Authorization (RMA) number.
To initiate a return, contact our support team using one of the following methods:
- Email: support@adascalibrationtools.com
- Phone: 800-123-4567
Please have your order number and a brief description of the reason for return ready when you reach out. Our team will review your request and provide return instructions along with your RMA number.
Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within [X] business days of inspection completion. Shipping costs are non-refundable unless the return is the result of our error.
Damaged or Defective Items on Arrival
If your order arrives visibly damaged or with a manufacturing defect, please document the condition with photographs before unpacking further and contact us within [X] days of delivery. We will work with you and the carrier or manufacturer to resolve the issue promptly, including replacement, credit, or full refund as appropriate.
Manufacturer Warranty
For equipment that develops a defect after installation or use, our return policy does not apply. In these cases, the item may be covered under the manufacturer’s warranty. Contact us and we will help direct you to the appropriate warranty process for your specific brand and product.
“`